Connex Mercedes
Advance safety & security for your star.
Car Theft Compensation (NCD Protector)
In the case of Stolen Vehicle Recovery, you can claim up to RM5,000 towards cost for damage caused by the theft. In the case of non-recovery, you will be paid RM10,000 cash and RM20,000 towards the purchase of a new Mercedes-Benz from any Cycle & Carriage Authaus.
Automatic Crash Alert & Response
In the event of an accident, crash data will automatically be sent to CSE Secure Operating Centre (SOC) who will perform a call back to the registered mobile number. If the call is unanswered and the severit is >1.0 using Injury Severity Prediction, CSE SOC will liaise with MERS 999 to dispatch emergency response services as soon as possible.
If the accident is not serious but towing service is required, CSE SOC will liaise with roadside assist provider for assistance.
Accident Compensation
In the case of an accident, you can claim up to RM3,000 towards your transportation cost.
Car Battery Low Alert
If the car battery voltage is low, alerts are sent (Push, Email).
SOS on the Mobile App
Tap SOS on the mobile app for:
- Emergency Call (MERS 999 – Police, Ambulance, BOMBA)
- CSE SOC (to declare theft)
- CSE Customer Service
SECURITY
Automatic Driver Recognition with Driver Tag
If your car is driven without the tag, alerts are sent (SMS, Push, Email). If your car is stolen, tap SOS on the mobile app to declare theft with CSE SOC.
Secure Mode Car Alarm
Push the Driver Tag button to set secure mode. You can also set it with your mobile app. If your car ignition is switched ON, or the Driver Tag button is pushed again, you will receive Secure mode alerts (Push, Email). Check if your car is safe.
Device Sabotage
If the main telematics device has been sabotaged, alerts are sent (SMS, Push, Email) and you will receive a voice call from CSE SOC.
Self-powered Device (SPD)
In the event of car theft, the main telematics device and SPD will be used for recovery.
Car Status
- Car service alert
- Car ignition status
- Car battery status
- Car battery low alert
- Device battery status
- Device battery low alert
Smart Track Security
- Driving score
- Secure model (virtual car alarm)
- Set speed & geofence alerts
- Locate car & real-time tracking
- Trip review
- SOS button (emergency services, declare a theft, customer service)
Warranty
Product warranty for as long as Connex service remains active.
